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How to Text a Customer Back Every Time
Every call that comes in becomes a contact, right? So I could then go back and listen to the calls. And so we sort of started qualifying, were we able to help you or not? was this regarding sales? Was this regarding support? And that's helped our team there better engaged with their customers as well. One person can have 10 text conversations at the same time,. versus if I'm on the phone, I can't really be doing anything else.
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