Sales in Marketing for a Merchant Facing Sophor Company?

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Sales and marketing is a higher spend than r and d. We really believe that we are setting merchants up to succeed so much that we will capture the success of their first and second vatives of their success in a way that makes the initial cack that we pay for its seem really small. The entire nature of this bet, talk about the bet as in like, do you acquire a customer for 500 dollars of cak? It is entirely a function of what we believe the convexity of that line is going up. This is not a word of mouth business any more. Means li, look, were gorn spend money acquiring customers, like everybody has to.

Today we will be diving into Shopify. Shopify was founded in 2004 by Tobi Lütke and Scott Lake around their original problem of why it's so hard to build an online business when they struggled to open an online snowboard equipment store. Today, Shopify's goal is to make commerce better for everyone and it's essentially an on-ramp for people looking to sell online.

To help us break down Shopify, I'm joined by co-host Zack Fuss and our guest Alex Danco, who works on the Money team at Shopify.

To really understand Shopify, you have to understand its different business units -- Core, Merchant Services, Ecosystem, and the new Shop platform -- and the role they each play in making commerce easier and better for merchants. We begin this breakdown by covering each of those business units and how they compare to Apple's business lines. We then dive deep into how Shopify makes money through the first and second derivative of their merchant success and how Shopify thinks about friction in e-commerce. We close with an incredible analogy of Shopify and StarCraft and the tools that Shopify has built into the still-nascent world of e-commerce.

For the full show notes, transcript, and links to mentioned content, check out the episode page here.

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Show Notes

[00:03:03] - [First question] - What Shopify is as a product

[00:04:58] - Product pillar 1: Core[00:06:58] - Product pillar 2: Merchant services[00:09:02] - Product pillar 3: Ecosystem

[00:11:04] - Product pillar 4: Shop

[00:13:08] - The evolution of commerce with the rise of the internet

[00:20:01] - Differences between high and low trust commerce

[00:24:48] - The role of friction and trust in stakeholder variety

[00:29:18] - Overview of all four product pillars’ business models

[00:32:10] - Shopify App Store

[00:33:16] - How Shopify competes and partners with their competitors

[00:35:53] - Shop Pay expands to Facebook and Instagram

[00:37:49] - Key areas where Shopify will continue to grow across their product pillars