The Dos and Don'ts of Getting Customer Feedback
CSM Practice - The Customer Success Podcast
Introduction
The speakers discuss the importance of collecting and utilizing customer feedback to become more customer-centric. They highlight the value of implementing a closed loop process and demonstrate the significance of showing customers that you care.
Explore the intricacies of customer feedback in this insightful podcast episode, where Irit Eizips engages with Steve Bernstein, a customer feedback expert from Waypoint Group. Delve into their discussion on effective strategies for collecting and leveraging customer insights to foster business growth.
In this episode:
- Strategies for identifying key stakeholders in the feedback process.
- Techniques to increase survey response rates significantly.
- The importance of a customer-centric approach in feedback collection.
- Insights into creating surveys that provide valuable information.
- The critical role of asking the right questions to the right people.
- How leveraging customer feedback can enhance customer-centricity in your company.
Ideal for Customer Success Managers and professionals, this episode serves as a comprehensive guide on the dos and don'ts of customer feedback. Tune in for expert tips to refine your customer engagement strategies.
๐ง Discover more by viewing the complete conversation on our YouTube channel: View on YouTube.
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Additional Resources:
๐ฅ Video: How to Become a CUSTOMER-CENTRIC Organization
https://bit.ly/3Ti8bK0
๐ฅ Video: ROADMAP To Becoming a CUSTOMER-CENTRIC Organization
https://bit.ly/3P3oXtP
โฌ Download Infographics: 8 Key Steps in Becoming a Customer-Centric Organization
https://bit.ly/3P2quA8
โฌ Download: Voice of the Customer
https://bit.ly/3TjkTYN
๐ Blog: Becoming a Customer-Centric Organization
https://bit.ly/3IlEdhR
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