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208: 😇 Delight Is in the Details
Free Time with Jenny Blake
The Devil Is in the Details
This company caught a case of botching the basics, failing to deliver the baseline minimum expected customer experience. It erodes trust and does not bode well for the bigger, more important tasks. John Wooden said it's the little things that make the big things come about. The most important part of your equipment is your shoes and socks.
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