Client Experience Becomes The New Differentiator

Ted sits down with Ilona Logvinova, Chief AI Officer at HSF Kramer, to discuss how law firms can transform their operating models and move toward greater AI nativity. From designing innovation teams and developing cross-disciplinary talent to embedding AI into legal workflows and client service delivery, Ilona shares her expertise in legal AI, organizational transformation, and innovation strategy. As AI forces firms to rethink everything from organizational structure to how they define client value, this conversation explores what legal professionals need to build today to compete in the law firm of tomorrow.