Is There a Certain Word That I Love in Psychologically Safe Organizations?

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Amy Drexler asked if there were any particular words or phrases that you love in psychologically safe organizations, versus see and really irk you in not psychologically safe organizations. One of mine is when someone says, obviously, yes. Another one is to be honest because it basically invalidatesit so much of the prior conversation we might have. These kinds of things can be well meaning, but problematic.

Amy Edmondson shares how to boost psychological safety and high performance.

— YOU’LL LEARN —

1) Why the average non-toxic organization is still ineffective

2) The crucial belief that makes us more courageous

3) How we unknowingly make and break psychological safety

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— ABOUT AMY —

Amy C. Edmondson is the Novartis Professor of Leadership and Management at the Harvard Business School, a chair established to support the study of human interactions that lead to the betterment of society.

Edmondson has been recognized by the biannual Thinkers50 global ranking of management thinkers since 2011, receiving the organization’s Breakthrough Idea Award in 2019, and Talent Award in 2017.  She studies teaming, psychological safety, and organizational learning. Her articles have been published in numerous academic and management outlets. Her most recent book, The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation and Growth  (Wiley, 2019), offers a practical guide for organizations serious about success in the modern economy and has been translated into 11 languages. Her prior books – Teaming: How organizations learn, innovate and compete in the knowledge economy (Jossey-Bass, 2012),  Teaming to Innovate  (Jossey-Bass, 2013) and  Extreme Teaming  (Emerald, 2017) – explore teamwork in dynamic organizational environments.

Before her academic career, she was Director of Research at Pecos River Learning Centers, where she worked on transformational change in large companies. Edmondson received her PhD in organizational behavior, AM in psychology, and AB in engineering and design from Harvard University.

• Amy’s book: The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth

• Amy’s website: AmyCEdmondson.com

• Amy’s academic profile: Amy C. Edmondson

— RESOURCES MENTIONED IN THE SHOW —

• Study: Project Aristotle

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