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Ruchi Kalra of Oxyzo on creating two unicorns in 7 years, spotting gigantic market opportunities, putting profits and cash flow first, and letting go of personal ambitions

First Principles

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How Do You Study Customer Behavior in Oxygen?

Oxygen is lending to a sizable entity. We're very close to our customers in the sense the way we source customers is our one people. So it's like if you are closer, so two, three things. One is this is an ecosystem where you should get a lot of feedback from what your other parties, other NDSs are doing. Just that market understanding is very, very important because you cannot get a different price point and keep pushing your TMK way. You have to sell at 16, 17 when the market is at 14.

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