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AI-Driven CRM Innovation
This chapter explores the development of a next-generation CRM system that integrates artificial intelligence to enhance productivity and unify customer data. The discussion covers the challenges of automating business tasks, balancing AI capabilities with the need for human oversight, and the competitive pressures in the tech industry. With a blend of humor and serious analysis, the speakers emphasize the importance of innovation and the potential for new players to disrupt the established CRM market.