Art Markman, "Bring Your Brain to Work: Using Cognitive Science to Get a Job, Do It Well, and Advance Your Career" (HBR Press, 2019)
New Books in Psychology
00:00
The Importance of Punishing Negligence
A lot of times we have a nasty tendency to focus on the outcome of something rather than the process by which we got there. outcomes are an unreliable gauge to how well somebody actually performed. There are plenty of times where you've done everything right and didn't succeed because things out of your control caused a problem. And so what's really important is to ask, how did this person do? Did they engage with all of the procedures that we think of as best practices?"
Play episode from 24:23
Transcript
