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Putting People First - Leadership Insights from Former United Airlines CEO | Oscar Munoz

Finding Mastery with Dr. Michael Gervais

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The Sixth Sentence

"I just saw those lingering looks, the tug on the coat, the lingering just too long looking at me that I sense," says Oscar Munoz. "And so I just had that sixth sense about it when I first came." In his first 100 days as United's CEO, he went out and met with people who actually run the company. He learned how to lead by listening instead of saying what needs to be done.

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