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GA 471 | Setting and Measuring KPIs with Vince Sassano
Gemba Academy Podcast: Lean Six Sigma | Toyota Kata | Productivity | Leadership
How to Balance Your KPIs With Customer Demand
In a job shop environment, changeover really becomes one of your primary metrics or KPI's because it does make a difference when you change over from one product to another product. So how do you balance in that example where you talk about the company is producing pounds of some substance? How do you balance that KPI with, well, what's that customer actually want? Because it doesn't matter if you can make a ton of this stuff and you got thousands and tons of pounds, all this material to sitting there, but the customer don't want to buy it, right? Then you just built up inventory now,. The customers that we were with are really producing, they're producing to
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