3min chapter

Gain Grow Retain cover image

Jay Nathan’s Take on CS

Gain Grow Retain

CHAPTER

AI and the Future of Customer Success

Bingo: I don't ever see AI completely replacing a customer success manager or a salesperson for that matter. There's a lot of machine learning and large language model tooling that's coming into our tools, he says. "I personally see AI as a feature that makes every product better," Bingo adds.

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