Don't Hog All the Problems: Why You Need to Include Your Team When Problem Solving (with Karen Mangia, Author and Vice President of Customer and Market Insights at Salesforce)
This New Way
How to Facilitate Discovery
A lot of value can come from the process of discovery, or facilitating discovery. I'll never forget the time my boss delivered the shocking and unexpected news that i was getting a 35 % budget cut. And then my mind started racing. What we did was shift our business model from being an expense to a centre of excellence for customer face services inside of the organization. The ultimate outcome was we ended up with a team that was double the size, completely self funded and profitable. But see, if i had stayed stuck in that belief that i was supposed to have all the answers, we would have cut programes in people.
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