The Importance of Being Hyper Vigilant in Crisis

You really have to be in or out of a crisis. You know, you have to train your team to really pay attention to things to signals that are away from your current direction. And I would even add to that, moving those to slightly tangential way. It's one thing if they were all the same thing, but you need to quickly say, okay, I can go back to the example I gave you, but now it's about residents. So you also need to make this a teaching limit. We're talking about taking care of four or five different emergencies at the same time.