AI Technology in IT Support and Innovation at Atera

This chapter explores how AI technology is revolutionizing IT support by providing efficient solutions through AI assistants co-pilot and autopilot, integrating chatbots for quicker issue resolution, and reducing response and ticket resolution times. It also delves into the journey of a company from a security-focused startup to a comprehensive IT solution provider with a focus on AI integration. The conversation discusses the impact of technology on IT support within large organizations, the challenges faced by technology leaders in adopting new technologies, and the emphasis on innovation and AI integration at Atera for a more efficient and groundbreaking IT experience.