The Heart of Healthcare | A Digital Health Podcast cover image

The Southwest Airlines Theory of Healthcare Transformation | Iora Health Co-Founder, Rushika Fernandopulle

The Heart of Healthcare | A Digital Health Podcast

CHAPTER

Transforming Healthcare: A Pioneering Journey

This chapter explores the evolution of the medical system, highlighting the transition from paternalistic approaches to more patient-centered care. It emphasizes the importance of a cohesive mission, business model, and technology in transforming healthcare, exemplified through the growth of Iora Health. The discussion also covers the challenges of securing capital and adapting to industry skepticism while maintaining a focus on customer needs.

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