Episode 248: Kristina Muñoz Ledo Klakegg shares her journey while building a monetized customer success offering.
⏱️ Timestamps:
00:00:00 - Intro
00:01:36 - Shifting from email to SMS marketing
00:03:10 - Strategic service as a revenue stream
00:03:39 - CS stepping into the revenue spotlight
00:05:33 - Pushing vs. pulling in customer success
00:06:58 - Entrepreneurial CS in action
00:08:12 - From free to paid: drawing the line
00:09:04 - Will customers pay for this?
00:10:02 - Pricing CS: a value-driven debate
00:11:05 - Discounted pilots and proving value
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Kristina Klakegg:
Kristina 's LinkedIn: https://www.linkedin.com/in/kristina-mu%C3%B1oz-ledo-klakegg-9393156a/
