From Fraud Analyst to AI Innovator

Today we’re joined by Errol Koolmeister, the head of AI foundation at H&M Group.

In our conversation with Errol, we explore H&M’s AI journey, including its wide adoption across the company in 2016, and the various use cases in which it's deployed like fashion forecasting and pricing algorithms. We discuss Errol’s first steps in taking on the challenge of scaling AI broadly at the company, the value-added learning from proof of concepts, and how to align in a sustainable, long-term way. Of course, we dig into the infrastructure and models being used, the biggest challenges faced, and the importance of managing the project portfolio, while Errol shares their approach to building infra for a specific product with many products in mind.