The NHS that Tony Blair inherited in 1997 was at record high levels of public dissatisfaction. The new labour years were then I think very positive for the NHS. They started, as you say, with real public dissatisfaction with the health service and high waiting lists. There was a fear within the Labour Party and the NHS that public consent for the health service would start to disappear more widely. We didn't see too much investment but we did see some aggressive target culture introduced by the government which wasn't directed in the right direction. And it also meant that they often ending up gaming the system.

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