4min chapter

The CX Cast cover image

291: Our 2023 CX Predictions

The CX Cast

CHAPTER

The Center of Gravity of CX Work This Year

Four out of five CX teams are going to lack critical skills in 2023, Stagnation says. That's bad news for the teams but good news if you're a data scientist or a journey method. If you don't have those skills, knowing that your team needs them, you're in a good position to askyour management for resources to help you learn those skills.

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