3min chapter

The Generalist cover image

10 Lessons from Great Businesses

The Generalist

CHAPTER

Persistence and Pestering Are Twins

Persistence and pestering are twins with scarcely a mark to distinguish them. If you can find the right words the right message, you can persist. If you fail, you pester. High impact work requires concentration, often for hours at a time. Of all the companies i've studied, no business recognizes this like level's health. The best exponent of true customer obsession is south karen business coupong. It takes extraordinary measures to improve its service. For example, every delivery person is given a manual outlining the most esoteric of details.

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