Listening in the Workplace: A Personal Story

In this episode, we talk about the struggle of having real conversations in an age of division. Whether it’s politics, work, or family, disagreement often leads to shutdowns, defensiveness, or even broken relationships. But what if the answer isn’t more arguing — it’s better listening?

Why Conversations Feel So Risky Now
Many people avoid controversial topics because disagreements often escalate quickly. The episode explores how modern communication habits have trained us to defend rather than understand.
The Science of Defensiveness
Our brains treat opposing opinions as threats. This leads to "identity protective cognition," where facts become secondary to protecting group identity.
The Impact of Listening
Research shows people feel just as validated when they’re truly heard as when they receive praise. Listening can build trust, empathy, and even help solve complex problems.
Examples from Real Life
From a workplace story about innovation resistance to a thoughtful discussion about AI and career development, we see how openness to dialogue can create real learning.
Tools for Better Listening
Simple actions like pausing before responding, using clarifying language, and being aware of body language can make a huge difference in conversations.
Takeaways:
Listening doesn’t mean you give up your views — it means you’re making space for understanding. When you do that, relationships improve, innovation happens, and solutions emerge where there once were only arguments. This episode is a call to rethink how we respond, especially in moments of disagreement. By focusing on curiosity over confrontation, we can start building bridges instead of walls.

Jill’s Links
https://abetterlifeinsmallsteps.com

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https://twitter.com/schmern
Email the podcast at jill@startwithsmallsteps.com

By choosing to watch this video or listen to this podcast, you acknowledge that you are doing so of your own free will. The content shared here reflects personal experiences and opinions and is intended for informational and inspirational purposes only. I am not a licensed healthcare provider, psychiatrist, or counselor. Any advice or suggestions offered should not be considered a substitute for professional medical or mental health advice. You are solely responsible for any decisions or actions you take based on this content.