2min chapter

COMPLEXITY cover image

Fighting Hate Speech with AI & Social Science (with Joshua Garland, Mirta Galesic, and Keyan Ghazi-Zahedi)

COMPLEXITY

CHAPTER

The Importance of Effective Counter Speech

In our data, the proportion of hate speech did decrease over time. You actually see this gap between neutral counter discourse and hate discourse being 15% to 20% on average in conversations. And then you see the split discourse where you actually see a lot more polarization. It does seem that having an organized hate group and an organized counter group grabbing the conversation and pulling it in two different directions, it's splitting the conversation a bit. That's actually causing a great deal of polarization. So while it brought down hate, maybe it caused polarization. Maybe it's like, does that count as being ineffective? Or is it effective in a different way?"

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