18 - Critical Non-Essentials
TRAP: The Real Adviser Podcast
00:00
How to Improve the Client Experience in Financial Services
Alan Woodward: If you pay attention to the small things, some bigger and better things happen. Great Britain cycling team is absolutely hopeless but by 2012 London Olympics, they won 12 gold medals. So marginal gains, small, but effective at the end of that, that's all been very, very well documented. Could we take some of these ideas into our own businesses? And can we improve the client experience in order to make the difference between whether a client becomes a client or not,. Whether they stay with you because it seems to work in elite sport. But there are pause for breath and invite anyone else to come and share any thoughts you've got.
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