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E1077: “Alchemy” Author Rory Sutherland on the Darwinian approach to business, analyzing outliers, why eccentric CEOs have a psychological advantage with customers & more!

This Week in Startups

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The Emotional Impact of Product Design

In this chapter, the discussion centers on Kano theory, categorizing product attributes that influence consumer satisfaction, such as performance and delight features. The conversation highlights how emotional engagement through small details, like attractive packaging or added perks, can differentiate brands in competitive markets. Additionally, it explores the psychological motivations behind product perceptions, illustrating how rational and emotional benefits intertwine to affect customer experience.

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