The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Joel Califa, Senior Product Designer at GitHub

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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The Pendulum Is Swung Too Far

CNN's John Sutter talks about why he decided to write a book. He says it started out as a Twitter thread but ended up being much more than that. It was triggered by the Facebook activation page for deactivating your account. "I don't have much of a filter on Twitter, so it is easy for things that I'm thinking"

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