330 : Establishing Systems in Your Coffee Shop
Keys To The Shop : Equipping Coffee Shop Leaders
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Is the System Insufficient?
"It's not like staff have nothing to do with things that go wrong in the shop," he says. "We need to actually first think about ourselves though as leaders and say, what did I do to facilitate this dysfunction?" He adds: "In pinning the blame on an individual first is kind of a way that you waste a problem."
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Transcript
