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Exploring design systems for services / Dan Mall / Episode #116

Service Design Show

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The Importance of Flexibility in Design Systems

When it becomes too rigid is when you're systematizing things that don't need to be systematized. There's this sweet spot right in the middle where you're making a system to help people to deliver better experiences. And then if you go too far from there, then you get a restaurant full of robots. But nobody wants to go there every time because they missed the human experience.

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