2min chapter

The WealthAbility Show with Tom Wheelwright, CPA cover image

Power Pricing Your Services

The WealthAbility Show with Tom Wheelwright, CPA

CHAPTER

Understanding Customer Experience and Service Value

This chapter explores the impact of customer service experiences on brand perception, using examples from notable companies like Apple and McDonald's. It emphasizes the need for businesses, particularly in the CPA industry, to reassess their service value and pricing strategies to enhance customer satisfaction.

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