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Banning TikTok, Lessons from Southwest’s Meltdown

After Hours

CHAPTER

The Big Meltdown at the Worst Moment in Time

Southwest canceled more than 16,000 flights over one of the busiest travel periods of the year. The airline's point-to-point flight system sets it apart from competing airlines in a really nice way. "I think we need to allow for low-cost provider of services to exist," says Felix Salmon.

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