Learning Through Storytelling

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People learn with a learning loop: You have an experience, you reflect on the experience, that reflection gives you an abstraction. Many organizations don't take advantage of stories, and we've just finished a project for a petrochemical group about using stories to try to get at these kinds of expertise and communicate them. Stories are not hampered by the limitations of language because now we have an incident account that we can drive.

My guest today is celebrated research psychologist Gary Klein who has spent nearly 50 years studying how and why people make the decisions they do.

We discuss naturalistic decision making, the crucial difference between experience and expertise, why some people stagnate and others progress, Cognitive Flexibility Theory, the role of storytelling, surprising ways to gain insights, fixation errors, cognitive biases, mental models, accelerated learning, and so much more.

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