Building a Service Success

What’s really holding your commercial service department back? In this episode, Jennifer Shooshanian, Senior Service Coach at Business Development Resources (BDR), reveals how she transformed an underperforming team into a profitable, high-performing commercial service operation. She also shares the hard-won strategies and lessons she’s learned from over 20 years of managing and coaching teams so you can build your own foundation for sustainable growth. 

Join us as we discuss: 

• [2:48] Why documenting your organization’s processes is crucial

• [16:01] How to build a strong commercial service department

• [20:14] Fix sales first: Why pricing comes before everything else

• [29:29] The power of commercial maintenance agreements
  

Check out these resources we mentioned during the podcast:

• Pantheon 2025
  

You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. 

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