734: Insights: How important is trust to financial services in 2023?
Fintech Insider Podcast by 11:FS
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Building Trust in Vexi's Brand With New Customers
Cynthia: How are you thinking about how to build trust in Vexi's brand with your new customers? Bob: We had to ensure that our customers feel secure, that we have reliable technology. Mark: You can gain trust by doing what you say and doing that repeatedly. Cynthia: Do you see differences in the ways that banks with a strong branch presence and strong links to a community can build trust compared with maybe digital banks that don't have quite the same physical connection to a community? Is that helpful or relevant?
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