Growth and Customer Experience Strategies in the Restaurant Industry

Full transcript

Today on Building Better CMOs: Andy Rebhun, the chief experience officer at the fast-casual Mediterranean restaurant chain Cava, talks with MMA Global CEO Greg Stuart about the importance of consistent authenticity, how to thrive in the C-Suite, and "bringing the weather" for everyone — including Uber Eats drivers.

"We welcome everyone to our table," he says. "It should never be that DoorDash or Uber Eats driver is anything different from one of our other customers. Because again, if we do a good job with a handoff, they're likely going to do a good job with the handoff to the customer."

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Links:

• Andy's LinkedIn
• Greg's LinkedIn

This episode was produced and edited by Eric Johnson from LightningPod.fm.