The CEO of Wells Fargo Made Similar Mistakes in Designing an Incentive System

At Wells Fargo there was an incentive system built around the idea of cross selling and number of services per customer. At some point if there's a major problem the CEO will get wind of it and that is at that moment that's the key to everything because the CEO has to act. you incentivize and you can incentivize bad behavior and if so you better have a system for recognizing itClearly at Wells Fargo they made similar mistakes we've made similar mistakes I mean any company is going to make some mistakes in designing a system but it's a mistake and you're going to find out about it at some point.