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A modern bank infrastructure (Ship It! #73)
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RCA Root Cause Analysis, Action Items
Every Monday with everybody that was on call, so each person in the rotation gets together and goes through a document. And then we have an entire section with the form of a spreadsheet on the action items that we committed to doing for each thing that happened. It's not that people are lazy or anything, it's just that accountability allows you to make sure that you're working on those things."
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