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#91: From Startup to Grown-up: Mike Seckler, CEO of Justworks — how to run a great board process, how to avoid self-inflicted wounds, and the value of taking big risks early in your career

From Start-Up to Grown-Up

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The Importance of Customer Connection in a Growing Company

This chapter emphasizes the critical need for companies to maintain strong connections with their customers as they grow. It uses the metaphor of employees as a balloon to illustrate how distance from customer interactions can hinder understanding, urging leaders to engage directly with clients to bridge that gap.

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