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672: Set the Tone for Speaking Up, with Mike Massimino

Coaching for Leaders

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The Crucial Role of Communication in Aviation

This chapter recounts a tense near-miss during a flight caused by a miscommunication between the pilot and flight controller, emphasizing the urgent need for effective dialogue in high-stakes situations. It highlights personal experiences that reveal the importance of speaking up and fostering a culture where questions are encouraged, drawing parallels with both aviation and engineering. The narrative showcases how fresh perspectives from new team members can identify overlooked issues, ultimately enhancing safety and decision-making.

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