The User Trust Thing Is Coming to Light

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The biggest risk that an aggregator then faces or will face in the future is if you start to lose users. And I mean, the the user trust thing is going to be it's going to take a very long time to recover as a result of this. This is like a perfect storm to test whether they're actually going to do it or not. It's kind of like the old like Comcast like Comcast and treated customers like crap because that where else they're going to go right. The entire reason why companies like Facebook or Google have their power the reason why they have all those advertisers is because they have users.

Ben and James discuss Facebook’s current crisis, and why almost everyone misunderstands what the company did wrong: the problem isn’t advertising, it was Facebook’s desire to be a platform.

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Links

James Allworth: What the F*** Was Facebook Thinking — Medium
Ben Thompson: The Facebook Brand — Stratechery
Ben Thompson: Tim Cook’s Unfair and Unrealistic Privacy Speech — Stratechery
Mark Zuckerberg’s Reckoning: ‘This Is a Major Trust Issue’ — The New York Times
Ben Thompson: Mobile Makes Facebook Just an App; That’s Good News — Stratechery
Nicholas Thompson: Mark Zuckerberg Talks to Wired About Facebook’s Privacy Problem — Wired
Ben Thompson: The Voters Decide — Stratechery