Building a Strong Team for Better Customer Service

Trying to decide whether to hire locally or look overseas? It’s a big call—one that affects everything from growth speed to company culture. Barry sent in this question for Omar, and if it’s on your mind too, you’re in the right place.

In this episode, Omar dives into the real pros and cons of hiring locally vs. internationally. He breaks down how your hiring choices impact communication, cultural perspective, customer support, and even how fast you can scale—drawing from firsthand experience building global teams.

Want to make smarter hiring moves? Hit play at the top of the page and get practical insights to build the right team for your business.

To submit your questions, visit 100mba.net/q.

Watch the episodes on YouTube: https://lm.fm/GgRPPHi

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