The Coolest Thing in the World Happens When You Talk Strategy

"I see some gender things at play here and I see some introvert things that play here where we undervalue those soft skills of like communicating and partnering," she says. "It would be a lottery for it to be effective if you're just throwing ideas out there." She adds: "The coolest thing in the world happens when you start to talk strategy and you start to actually think of your customers as real people who you care about"