The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

From science fiction to reality: Exploring the potential of LLMs

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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The Future of Text Boxes

I think it's just interesting to think, are we going towards a very much more conversational, either verbally conversational or type conversational? We've been talking about conversational commerce and we in intercom have spent a lot of time thinking about bots. So aside from their technical capabilities, I think it'll open up a whole offshoot of the evolution of software because you can build very different type of software with this now. But I personally feel like user interfaces are pretty likely to go away. Like as designers want to design user interfaces, AI agents will design them on the fly.

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