The Future of Consumer Banking

In the consumer banking market, we're starting to see banks that are focusing on very specific segments of customers. How far does this go? I think, like, all good problems, it depends on the depth of the market, but also depends on sort of systemic readiness. Consumers are just further along in the digital adoption journey than SMEs. So I think consumer behavior is probably a little bit of a bellwether of what's to come with SMEs.

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