Navigating Tech Support Challenges

This chapter examines the recent obstacles faced by Verizon customers as AI takes precedence over human support in tech assistance, impacting service quality and customer satisfaction. The discussion critiques the reliance on automation for cost-cutting measures and highlights the necessity of human intervention in complex service scenarios. Additionally, the chapter transitions to explore recent scientific advancements, including a debate on the nature of amorphous ice in space and its implications for astrophysics.