"I think improv gave me some confidence that some of the things, there's a lot of times doing research, perhaps all of that," he says. "If you do research enough, you just, I guess I want to say you get over that feeling." He adds: "It is hard to kind of limber up and practice how to decouple from that"
Steve Portigal is a consultant who helps organizations build more mature user research practices. He’s the author of Interviewing Users: How to Uncover Compelling Insights and Doorbells, Danger, and Dead Batteries: User Research War Stories. He’s also the host of the Dollar to Donuts podcast about research leadership. In this conversation, we discuss the skills required for conducting successful interviews with users.
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