7min chapter

IT Visionaries cover image

The Value of Transparency, Innovation, and Customer Experience at Aflac

IT Visionaries

CHAPTER

Navigating Insurance Challenges in Critical Times

This chapter explores the difficulties consumers encounter with insurance during high-stress situations like end-of-life care, underscoring the need for dependable providers and supplemental coverage. It also highlights the transformative role of technology and AI in improving the claims process and customer experience amid the integration of new products and services.

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