San Maltman Swings a Sword at Young Company Founders

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A reporter from the New Yorker had been shadowing Sam Maltman for weeks to work on a profile. The headline, San Maltman swings swords at young company founders can officially be put in the category, fake news. A product that's deeply loved by a small group of early users is a product that can scale. We'll talk with Reid Hoffman, co-founder of LinkedIn and host of Masters of Scale.

The true seed of scale is customer love, which you can’t buy, hack, or game. Sam Altman, former president of Y Combinator, scaled countless start-ups by focusing on this one idea: Finding 100 users who love you is better than 1 million who kinda like you. As CEO of OpenAI, Sam leads the creation of genuinely useful AI products. He shares timeless insights in his interview from 2018 on how to build on the love of passionate customers to create world-shifting tools.

Read a transcript of this episode: https://mastersofscale.com/sam-altman-why-customer-love-is-all-you-need/

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