The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

From science fiction to reality: Exploring the potential of LLMs

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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The Importance of Being General Leader in a Job Like This

David binge: The more senior you become the less specific to your discipline. And so I discovered that you might fan on the design team, right? Which is this idea that like, you know, you've all these different disciplines and you can almost think of like when you're junior in a discipline, like engineering or product and design, you're like the edge of a circle. In the center of the circle is the product, right? So as you get more and more senior, your world becomes more and more about the product you're building. David binge: What is a PM if not a product person without any directly applicable practical skills? Am I right?

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