Bonus: Journey-Centric Design: The Evolution of UX Design Operations (feat. Kim Flaherty, NN/g)
NN/g UX Podcast
Navigating Challenges in UX Research and Reporting
This chapter discusses the difficulties in gathering data from organizations about their design operations while emphasizing the need for transparency in the industry. It also introduces a report titled 'Architecting a Journey Management Practice' that helps UX teams shift towards journey-centric operations for improved results.
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