Ep176 - Jim Salzman & Michael Heller | How the Hidden Rules of Ownership Control Our Lives
Talks at Google
00:00
Why Are Seat Recline Battles Breaking Out?
Airlines are using an advanced tool of ownership design to profit from the conflict they've created. Airlines actually do a rule, you have a right to recline, but they never renounce the rule,. And why it's that? The ambiguity is not an accident. When ownership is ambiguous, airlines know that people mostly fall back on politeness and good manners, not law and rules. We're going to take questions ot at the end of the talk, so you you can put them in the comments or in the a live chat in the utube.
Transcript
Play full episode
